Moov Support

Knowledge Base

  1. Commonly Asked Questions 

    1. When will my Moov ship?
    2. What devices does Moov support?
    3. Is my Android device compatible?
    4. How do I avoid Bluetooth interference?
    5. When is Moov for Android coming?
  2. Just got your Moov? 

    1. Get started with Moov!
    2. Get Started With Moov Run & Walk!
    3. Get Started With Moov Cardio Boxing!
    4. Get Started with Moov Swim!
    5. Get Started with Moov 7 Minute+ Workout!
  3. Discover Moov 

    1. What is Moov?
    2. How can Moov help me?
    3. How does Moov work?
    4. How long does Moov’s battery last?
  4. Moov Device 

    1. What are Moov's technical specifications (tech specs)?
    2. What are the different light patterns of Moov?
    3. When my Moov blinks red, can I use it?
    4. Why isn’t my Moov charging?
    5. Water is coming out from the face of my Moov. Is it broken?
  5. Moov Run & Walk 

    1. What level should I start on?
    2. Which program should I choose?
    3. How should I attach my Moov to my ankle?
    4. Can I track my free run with Moov?
    5. Why does each program use intervals?
  6. Moov Cardio Boxing 

    1. What are the benefits of working out with Moov Cardio Boxing?
    2. What do the icons mean?
    3. How do I download Cardio Boxing for iPad?
    4. How is my score calculated?
    5. Do I need 2 Moovs to use Cardio Boxing?
  7. Moov Swim 

    1. Ending Your Swim
    2. How do I edit my lap length?
    3. Do I have to keep my phone by the pool?
    4. Does Moov know when I haven’t gotten in the pool yet?
    5. How do I upload a past swim to the app?
  8. Moov 7 Minute+ 

    1. What is the coaching philosophy of the Moov 7 Minute+ workout?
    2. Why isn’t Moov counting my reps?
    3. Where do I wear my Moov for the 7 Minute+ workout?
    4. How do I unlock levels?
    5. What does the swirl mean?
  9. Moov Cycling 

    1. How can Moov replace my bike computer?
    2. What information is in my Activity Report?
    3. What is Moov power?
    4. What does my Route Difficulty tell me?
  10. Connecting Moov 

    1. How do I connect Moov?
    2. How do I avoid Bluetooth interference?
    3. How do I disconnect my Moov?
    4. What if my Moov isn’t connecting?
    5. Why does my Moov disconnect after my workout?
  11. Future Moov Apps 

    1. Is Moov a daily activity and sleep tracking device?
    2. When will more Moov apps be released?
    3. I’m a developer. Does Moov provide an SDK?
    4. How can I submit a request for a Moov Sports App?
  12. Moov Accesories 

    1. What accessories are available for Moov?
    2. How do I know when to wear the wristband vs. the ankle strap?
    3. Are the wristband and ankle straps adjustable?
    4. What are the wrist and ankle bands made of?
    5. Help! I accidentally removed the mount/clasp from my Moov band
  13. Backing, Ordering, Shipping & Delivery  

    1. How do I get Moov?
    2. When will my Moov ship?
    3. Do you ship internationally?
    4. Does the price include VAT or other duties?
    5. I placed an order, but haven't received an email confirmation. Help!
  14. International Shipping 

    1. Tracking Your Shipment
    2. Shipping Details: Australia (AU)
    3. Shipping Details: Belgium (BE)
    4. Shipping Details: Brazil (BR)
    5. Shipping Details: Canada (CA)
  15. Referrals 

    1. How do referrals work?
    2. What are the rules?
    3. How will I know I've earned referral credits?
    4. Can I use my own referral code?
    5. Will the referrer be notified when I use his code?
  16. Company Information 

    1. Who are the founders?
    2. What was Moov’s crowdfunding goal?
    3. Are you hiring?
    4. I would like to be a distributor.
    5. How do I contact support?
  17. Warranty & Returns 

    1. What is Moov's return policy?
    2. What is Moov’s warranty?
  18. All articles 

    1. What is Moov?
    2. Is Moov a daily activity and sleep tracking device?
    3. How do I get Moov?
    4. When will my Moov ship?
    5. How do I connect Moov?
    159 articles 

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