I lost my Moov because it kept coming out of the band. The last time I could not find it. You need a more secure band.
More secure band
Just lost mine. I knew it would happen eventually. The design of the band is AWEFUL.
Mood can put all the effort they wish into the development of the product but until they fix the band it is redundant.
I'm really annoyed by this
Age de Jong commented
Lost mine also but was lucky to find it....
I lost mine last week, I ride a motorcycle, so it must come off while I took my jacket off. I'm super sad about it. I loved it! And now I'm on the fence about buying it again because it might come off again. Please improve your design. I loved everything about it.
Happens to me a lot, especially during sleep. I have taken to using ugly duck tape to wrap around the head and clasp (to stop it biting into wrist). Response so far from Moov is to look at their video on how to put on the band that totally misses the point that it is a design issue and not a wearer ignorance problem. Disappointed as the device is a real pleasure to use otherwise.
Derek Wright commented
Happened to me, too. Just putting on a jacket is enough to knock it out and I lost it. Too bad because I really loved it. I am torn about getting another because I'm certain it will happen again until the band is improved.
VINODH BOOPALAN commented
We lost 3 moovs due to poor design of the band.
David Washington commented
I lost both of mine with no way to find it!
I wore it exactly as described... It fell out many times and finally in an airport.
My wife lost hers several times at work. She still has her but I'd say it'll be lost before the battery runs out.
Terrible design on the band. Such a shame as I loved it other than that.
This also happened to me.