This could have happened for a number of reasons, the most common being a mistyped email address or an email domain that has strict filter policies.
Please write to email@example.com and give us:
1) The email address you used to make the order
2) The date you ordered
3) The last four digits of your credit card used to make the order
We need this information to locate your order quickly and make the appropriate fixes to ensure you get your Moov order updates.